Humans and Customer Engagement The digital conversation is still very much a dominant one in financial services. Even as attention turns to market tumults and recession-proofing, the ability to serve clients in a digital world remains a key imperative for the country’s institutions. That’s likely because executives by this point realize that nailing the digital …
Banking and Customer Lifecycle Banking providers today are getting serious about the customer funnel. In fact, according to CSI’s 2022 Banking Priorities Survey, the top two priorities for US banks for the current year are digital account opening and customer relationship management (CRM). This makes a lot of sense, as winning and retaining customers has become …
Banking Enhancements and Data As banks look to improve experiences for customers, there’s no question that data is front and center. In fact, it appears to be at the top of the priority list for many executives — according to The Deloitte Center for Financial Services Global Outlook Survey 2021, customer data analytics is the …
The shift to digital channels during the pandemic is old news — there couldn’t possibly be more data out there stressing this trend. But which digital channels specifically are getting the most love from consumers? It appears that, as bank customers flocked to digital in the last year, many leapfrogged the online experience entirely, instead heading straight …
Consumers complained by far about services they received from banks and the entire financial services sector for most of 2020, according to government data seen by PREMIUM TIMES. Complaints about services in the sector made 33 per cent — a third — of all cases filed by consumers to the Federal Competition and Consumer Protection …
Customer Satisfaction: Nigerian banks, others worst performers — Govt. Data Read More »
