Banks and AI If there’s one innovation pocket today burning hotter than any other, it’s probably artificial intelligence (AI). In particular, the use of generative AI (as employed by OpenAI’s ChatGPT) is gaining wide attention for its ability to create content, including new text, images, video, audio, code, or even synthetic data, on its own. This technology

Banks and Data Data is obviously a key part of the discussion when it comes to innovation, especially in the context of the customer experience. And a recent survey from Alkami puts some hard data (no pun intended) behind that connection. Specifically, in a survey of executives across 152 banks and credit unions, 86% said that they

Customer Experience and Data Data sits at the top of the list when it comes to banks’ customer experience priorities. We’ve talked about this before. But the way they are starting to think about that data is shaping up to be pretty interesting. According to Publicis Sapient’s Global Banking Benchmark Study 2022, the number one priority

By: Kate Drew Consumers tend to believe the days of going into a physical bank location are coming to an end, according to new data from Blumberg Capital, which surveyed 1,000 US-based customers over the age of 21. Specifically, the survey found that 67% of respondents think physical visits are on their way out, up from 46% last