The shift to digital channels during the pandemic is old news — there couldn’t possibly be more data out there stressing this trend. But which digital channels specifically are getting the most love from consumers? It appears that, as bank customers flocked to digital in the last year, many leapfrogged the online experience entirely, instead heading straight

Consumers complained by far about services they received from banks and the entire financial services sector for most of 2020, according to government data seen by PREMIUM TIMES. Complaints about services in the sector made 33 per cent — a third — of all cases filed by consumers to the Federal Competition and Consumer Protection