Customer Experience and Data Data sits at the top of the list when it comes to banks’ customer experience priorities. We’ve talked about this before. But the way they are starting to think about that data is shaping up to be pretty interesting. According to Publicis Sapient’s Global Banking Benchmark Study 2022, the number one priority […]
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Humans and Customer Engagement The digital conversation is still very much a dominant one in financial services. Even as attention turns to market tumults and recession-proofing, the ability to serve clients in a digital world remains a key imperative for the country’s institutions. That’s likely because executives by this point realize that nailing the digital
Humans Still Key to Customer Engagement Read More »
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