Banks and AI If there’s one innovation pocket today burning hotter than any other, it’s probably artificial intelligence (AI). In particular, the use of generative AI (as employed by OpenAI’s ChatGPT) is gaining wide attention for its ability to create content, including new text, images, video, audio, code, or even synthetic data, on its own. This technology …
AI Interest in Financial Services Hits Major Upswing Read More »
Banks and Data Data is obviously a key part of the discussion when it comes to innovation, especially in the context of the customer experience. And a recent survey from Alkami puts some hard data (no pun intended) behind that connection. Specifically, in a survey of executives across 152 banks and credit unions, 86% said that they …
Improving Customer Experience Is #1 Data Priority for Banks Read More »
Customer Experience and Data Data sits at the top of the list when it comes to banks’ customer experience priorities. We’ve talked about this before. But the way they are starting to think about that data is shaping up to be pretty interesting. According to Publicis Sapient’s Global Banking Benchmark Study 2022, the number one priority …
Humans and Customer Engagement The digital conversation is still very much a dominant one in financial services. Even as attention turns to market tumults and recession-proofing, the ability to serve clients in a digital world remains a key imperative for the country’s institutions. That’s likely because executives by this point realize that nailing the digital …
Banking and Customer Lifecycle Banking providers today are getting serious about the customer funnel. In fact, according to CSI’s 2022 Banking Priorities Survey, the top two priorities for US banks for the current year are digital account opening and customer relationship management (CRM). This makes a lot of sense, as winning and retaining customers has become …
Banking Enhancements and Data As banks look to improve experiences for customers, there’s no question that data is front and center. In fact, it appears to be at the top of the priority list for many executives — according to The Deloitte Center for Financial Services Global Outlook Survey 2021, customer data analytics is the …
By: Kate Drew Consumers tend to believe the days of going into a physical bank location are coming to an end, according to new data from Blumberg Capital, which surveyed 1,000 US-based customers over the age of 21. Specifically, the survey found that 67% of respondents think physical visits are on their way out, up from 46% last …
Fintech app downloads don’t equal engagement. We’ve long known that the fintech industry’s tendency to measure success in users or downloads is a bit flawed, because it doesn’t speak to activity. And now, new data from Plaid’s The Fintech Effect sheds some real light on the gap here. Specifically, while in the past year or so fintech …
Hit by the devastating effects of the COVID-19 pestilence amid other economic shocks, Nigerian banks closed 234 branches and 649 Automated Teller Machines, (ATMs), the International Monetary Fund (IMF) has revealed. The global lender, which made the disclosure in its Financial Access Survey 2021 Trends and Developments, explained that the mass shut down of bank …
Nigerian banks closed 234 branches, 649 ATMs in 2020, says IMF. Read More »
